Delivery Info

UK MAINLAND DELIVERY on most products available to purchase through the Toucan Graphics website.

We currently deliver throughout the UK mainland.

For deliveries to Northern Ireland and Scottish Highlands please contact us before ordering.

Delivery for the following post codes can take 1-3 additional days beyond standard. Non-exhaustive examples are: Guernsey (GY), Jersey (JE), Isle of Wight (PO30 - PO41), Isle of Man (IM), parts of Scotland (AB, DD, FK, G83, HS, IV, KA, KW, PA, PH, ZE), Truro (TR).

An estimated turnaround time is displayed on each product page, however, as all items are made to order, our typical production time is 5–7 working days. Delivery will be made via courier - generally deliveries are made next day delivery, however this is not a guaranteed service and can take 1–2 working days after dispatch. A tracking number will be provided wherever possible. For urgent orders and timed delivery options, please contact us to check availability.

Please include any notes about your delivery when placing an order.

Items excluded from standard delivery:

Large boards such as Modular Inlay Graphics panels, PVC foamboards, Aluminium composite sheets - these require a dedicated courier which we can quote for, or collection from our production facility. Please contact us for a quote.

When your delivery arrives:

Please check for any damage to the packaging or if you aren't given the time and opportunity by the delivery driver to completely check the condition of the package contents, it is crucial that the consignment is only accepted as 'damaged'. This allows us to make a claim with the courier should the package contents later be found to be damaged.

Accepting the consignment by providing a name to the delivery driver is treated by the courier(s) as accepting the consignment in good condition, and removes all liability from them. If this is done without registering the consignment as 'damaged', and the package contents are later found to be damaged, this means we are unable to make a claim with the courier, and as a result, will likely affect your eligibility for a re-print.

If you have accepted your delivery as damaged please let us know as soon as possible via email.

Missed delivery & redelivery

Any failed deliveries incur an additional courier fee of £10 plus VAT per failed delivery attempt which will be re-charged to you.

Collection of your order:

Please contact us via email if you wish to collect your order before placing it on our website.

We produce bespoke, made-to-order goods tailored to our clients’ specifications. As such, our returns and refund terms differ slightly depending on whether you are purchasing as a business or a consumer.

For Business Customers (B2B)

All sales to business customers are subject to our standard commercial terms. We do not accept returns or offer refunds for unwanted bespoke items.

In the event that goods are delivered damaged or are faulty, we will offer a replacement, provided that:

• The damage is clearly noted on the delivery documentation at the time of receipt.
• We are notified by email within 24 hours of delivery.
• You supply photographic evidence of the damage or fault.

Please report any such issues to hi@toucan.graphics.

This policy is aligned with our obligations under the Sale of Goods Act 1979, and your statutory rights under applicable UK law are not affected.

For Consumer Customers (B2C)

As our products are bespoke and made to your specifications, we do not accept returns or offer refunds for unwanted items, in accordance with the Consumer Contracts Regulations 2013, which exclude personalised or made-to-order goods from cancellation rights. 

If your item arrives damaged or faulty, we will provide a replacement in line with the Consumer Rights Act 2015, provided that:

• The damage is noted on the delivery documentation at the time of receipt.
• You notify us by email within 24 hours of delivery.
• You provide clear photographs showing the damage or fault.

Please email hi@toucan.graphics to report any issues.

This does not affect your statutory rights that good must be fit for purpose, as described and satisfactory quality.